Play for fun, stay in control, and know when to stop
At VictoryLotteryOZ, we believe that gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. We are committed to promoting responsible gambling and providing a safe, fair, and supportive environment for all our players.
We recognize that for some individuals, gambling can become problematic. That's why we've implemented various tools and resources to help our players maintain control over their gambling activities.
This page outlines our responsible gambling policy, the tools we offer to help you stay in control, and where to find help if you or someone you know is experiencing gambling-related problems.
Gambling should be fun, but it's important to recognize when it might be becoming a problem. Here are some warning signs that your gambling habits may be unhealthy:
If you recognize any of these signs in yourself or someone close to you, it may be time to seek help from professional support services.
Set daily, weekly, or monthly limits on how much you can deposit into your VictoryLotteryOZ account. Once you've reached your limit, you won't be able to deposit more funds until the time period resets.
To set or modify deposit limits, log in to your account, go to the "My Account" section, and select "Responsible Gambling Tools" → "Deposit Limits."
Note: Requests to increase deposit limits will take effect after a 24-hour cooling-off period. Requests to decrease limits will take effect immediately.
Set reminders to alert you about how long you've been playing. When you reach your set time limit, you'll receive a notification asking if you'd like to continue playing or log out.
To set session time limits, visit the "Responsible Gambling Tools" section of your account.
Establish limits on how much you can lose within a specified time period. Once you reach this limit, you won't be able to place more bets until the time period resets.
Take our confidential self-assessment test to evaluate your gambling habits and determine if they might be problematic. This test is based on recognized clinical criteria for problem gambling.
To access the self-assessment test, visit the "Responsible Gambling" section of your account.
Review detailed records of your gambling activity, including deposits, wagers, wins, and losses. Understanding your gambling patterns can help you make informed decisions about your habits.
To view your activity statement, go to "My Account" → "Activity History."
If you feel you need a break from gambling, you can use our Time-Out feature to temporarily block access to your account for a specified period (24 hours, 7 days, 1 month, or 3 months).
During the Time-Out period, you won't be able to log in to your account or place any bets, but you can still withdraw your funds.
To activate a Time-Out, go to "My Account" → "Responsible Gambling Tools" → "Time-Out."
For those who need a longer break or wish to stop gambling entirely, we offer a Self-Exclusion program. You can exclude yourself from our platform for a minimum of 6 months up to permanently.
During the Self-Exclusion period, your account will be closed, you won't be able to log in, and we will remove you from all marketing communications. Any funds in your account will be returned to you.
To self-exclude, contact our customer support team or go to "My Account" → "Responsible Gambling Tools" → "Self-Exclusion."
Important: Self-exclusion is a serious step and cannot be reversed until the selected period has expired.
BetStop is Australia's national self-exclusion register for online and phone wagering. By registering with BetStop, you can exclude yourself from all licensed online and phone wagering services in Australia.
For more information or to register, visit betstop.gov.au.
It is illegal for individuals under the age of 18 to gamble in Australia. VictoryLotteryOZ is committed to preventing underage gambling by:
If we discover that a player is under 18, we will immediately close their account and return any deposits made by that individual.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites. To learn more about parental controls, visit eSafety Commissioner.
Follow these guidelines to help ensure that gambling remains a fun and safe activity:
If you or someone you know is experiencing gambling-related problems, help is available from these professional support services:
Free, confidential counseling, support, and information service for anyone affected by gambling.
Phone: 1800 858 858 (24/7, free and confidential)
Website: gamblinghelponline.org.au
Live Chat: Available through the website
All VictoryLotteryOZ employees receive training on responsible gambling. Our customer service team is specifically trained to:
If you have any questions about our responsible gambling measures or need assistance with our responsible gambling tools, please don't hesitate to contact us:
By email: support@victorylotteryoz.com
By phone: 1800 123 456
Live Chat: Available through our website (when logged in)
Our customer support team is available from 8am to 10pm AEST, seven days a week.
Our dedicated team is here to help you with any questions or concerns about responsible gambling.